Our policy lasts 30 days. If 30 days have gone by since you received your loaf, unfortunately we cannot offer you a refund or exchange.
Due to the perishable nature of our products, we do not allow returns after the date of delivery.
If whilst inspecting the goods at the time of delivery or collection, you identify a product that you do not want, you are free to decline the product and request a refund. If the volunteer for your collection point is present, you are free to return the product, stating your reason and ask them to take it away. Acceptable reasons for returning your product are:
- The loaf is damaged i.e. it has been bruised, torn or soiled in some way;
- The loaf is not as advertised i.e. it is not the size or shape that was advertised or agreed when you purchased it;
- The loaf is mouldy or stale; or
- The loaf is otherwise not of the quality you would expect e.g. it is dense and has not risen
How to request a refund
If the volunteer for your collection point is present, you may request a refund by asking the volunteer to verify the defects or damage which you have noticed, obtaining a refund form from the volunteer and filling it in with all required fields.
If the volunteer for your collection point is absent or the refund form is not available for any reason, you may request a refund by emailing firstname.lastname@example.org with ‘Refund’ in the email subject, stating the reason for your request and attaching at least one clear picture of the defects or damage to the loaf. Please note we cannot provide a refund if we do not receive a satisfactory picture evidencing the defects or damage to the product.
Once your refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Alternatives to refunds
In your refund request you may request an exchange or a credit against your account as an alternative to a cash refund.
If you request an exchange, we will provide a replacement loaf on your next scheduled collection date.
If you request a credit against your account, we will offer a credit equal to the value of the defective or damaged product that will be subtracted from the cost of your subsequent orders until it has been fully spent.
Late or missing refunds (if applicable)
If you have not received a refund yet, please check your bank account again first, then contact your credit card company and/or bank as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund within the time period stated above, please contact us at email@example.com.
Sale items (if applicable)
We are unfortunately unable to refund sale items.