about/MANAGING YOUR SUBSCRIPTION

When will I receive my first loaf?

You can choose a start date in our checkout page when you sign up. If you sign up from Monday to Wednesday, we’ll be able to deliver bread to you on Sunday that same week, but if you sign up from Thursday to Sunday, the earliest we’ll be able to deliver bread is on Sunday the following week, as we prepare ingredients and bake from Thursday through Saturday at the moment. This diagram illustrates what our week looks like from orders and subscription changes through to delivery:

First possible delivery diagram.png

How do I manage my subscription?

Once you’ve signed up for a subscription, you can access your account to manage your subscription through the link labelled ‘My Account’ at the top right hand corner of this page, or through the link at the bottom of each of the emails you’ve received from us since signing up.

Why does it say 'Charged after X days free trial' in the checkout when I sign up?

This gives us a period of time to configure your subscription in our system so that we can ensure your billing date lines up with your collection date.

Can I change my loaf, subscription type and/or quantity in my own account?

Yes! Your subscription will be updated when it is next due to be billed— i.e. if you have changed your frequency then changes will be implemented on the new day your next bill is due. Let us know if you have any issues doing this and we will be very happy to assist you. Please note that we cannot guarantee any changes made after the Wednesday before you are due to receive your loaf will be implemented in time for your next loaf delivery, as we prepare ingredients and bake from Thursday through Saturday at the moment.

Can I change my collection point?

Yes—you can change your collection point at any time in your account (see above on ‘How do I manage my subscription?’) or email us at proofbakeryuk@gmail.com and we’ll do it for you.

I’m going to be out of town for a while. Could I pause my subscription?

Yes. Just email us at proofbakeryuk@gmail.com to let us know the dates you would like to pause and resume your subscription and we’ll take care of it for you. Please be sure to let us know by the end of the Wednesday before you are due to receive your loaf, as we prepare ingredients and bake from Thursday through Saturday at the moment; otherwise, we will need to bill you for your next loaf as we will already have begun preparing it.

How do I cancel?

You can cancel your subscription in your account (see above on ‘How do I manage my subscription?’) or email us at proofbakeryuk@gmail.com and we’ll do it for you. Please be sure to let us know by the end of the Wednesday before you are due to receive your loaf, as we prepare ingredients and bake from Thursday through Saturday at the moment; otherwise, we will need to bill you for your next loaf as we will already have begun preparing it.

What happens when I cancel my subscription?

Your subscription will terminate just before your next payment (i.e. your previous payment will be your final payment), unless you cancel after the Wednesday before you are due to receive your loaf (see above). Once your subscription terminates, we’ll invoice you for any outstanding costs (e.g. from unpaid invoices) and will ensure that your personal data is cleared from our systems within 14 days to protect your privacy. You’ll still be able to reactivate your subscription any time in your account if you’d like to give it another go.

How do I request a refund?

Please read our Refunds Policy for instructions on requesting a refund. Delivering high quality bread means a lot to us, and we would be happy to issue you a refund if the bread isn’t up to the standard you expect.