about/MANAGING YOUR SUBSCRIPTION

When will I receive my first loaf?

You can choose a start date in our checkout page when you sign up. Each of our loaves takes 2 days to lovingly prepare and create, so if you are ordering a loaf for delivery on a Thursday or a Friday, the latest you can order is Tuesday at 12 noon, and if you are ordering a loaf for delivery on a Saturday or a Sunday, the latest you can order is Thursday at 12 noon.

How do I manage my subscription?

Once you’ve signed up for a subscription, you can access your account to manage your subscription through the link labelled ‘My Account’ at the top right hand corner of this page, or through the link at the bottom of each of the emails you’ve received from us since signing up.

Why does it say 'Charged after X days free trial' in the checkout when I sign up?

This gives us a period of time to configure your subscription in our system so that we can ensure your billing date lines up with your collection date.

Can I change my loaf, subscription type and/or quantity in my own account?

Yes! Your subscription will be updated when it is next due to be billed— i.e. if you have changed your frequency then changes will be implemented on the new day your next bill is due. Let us know if you have any issues doing this and we will be very happy to assist you. Please note that we cannot guarantee any changes made after the cut-off day and time for your collection (see: ‘When will I receive my first loaf?’ above) will be implemented in time for that week, because each of our loaves takes 2 days to lovingly prepare and create.

If you have a really urgent query for your collection this week and the cut-off time has already passed, do email us at proofbakeryuk@gmail.com and we’ll try our best to sort it out.

Can I change my collection point?

Yes — please email us at proofbakeryuk@gmail.com by your cut-off day and time (see: ‘When will I receive my first loaf?’ above) and we’ll do it for you. Please note that we cannot guarantee any changes made after the cut-off day and time for your collection will be implemented in time for that week, because each of our loaves takes 2 days to lovingly prepare and create.

I’m going to be out of town for a while. Could I pause my subscription?

Yes. Just email us at proofbakeryuk@gmail.com to let us know the dates you would like to pause and resume your subscription and we’ll take care of it for you. Please be sure to let us know by your cut-off day and time (see: ‘When will I receive my first loaf?’ above), as each of our loaves takes 2 days to lovingly prepare and create, and so we cannot guarantee any changes after the cut-off will be implemented in time for that week’s delivery. If you do not contact us in time, we may need to bill you for that week’s loaf as we will already have begun preparing it.

How do I cancel?

You can cancel your subscription in your account (see above on ‘How do I manage my subscription?’) or email us at proofbakeryuk@gmail.com and we’ll do it for you. Please do at least one of these things by your cut-off day and time (see: ‘When will I receive my first loaf?’ above); otherwise, we will need to bill you for your next loaf as we will already have begun preparing it.

What happens when I cancel my subscription?

Your subscription will terminate just before your next payment (i.e. your previous payment will be your final payment), unless you cancel after the cut-off time, in which case you will be billed for your next order, and then your subscription will terminate. Once your subscription terminates, we’ll invoice you for any outstanding costs (e.g. from unpaid invoices) and will ensure that your personal data is cleared from our systems within 2 months to protect your privacy. You’ll still be able to reactivate your subscription any time in your account if you’d like to give it another go.

How do I request a refund?

Please read our Refunds Policy for instructions on requesting a refund. Delivering high quality bread means a lot to us, and we would be happy to issue you a refund if the bread isn’t up to the standard you expect.