Proof Bakery

ABOUT OUR BREAD

What is sourdough bread and why does it cost more than bread in supermarkets?

Sourdough is how bread was traditionally made, the slow, naturally leavened way, before commercial yeast, additives like 'dough improvers' and industrial-scale shortcuts started being used to mass produce the loaves sold in supermarkets today. Our simplest recipe only uses flour, water, yeast and salt to make a delicious loaf, in a skilled process that takes a full day and a half from start to finish. Our bread tastes better and is more easily digestible and nutritious than supermarket bread, and we think the time and skill that it takes to make it that way are worth cherishing and paying for.

Most sourdough bread is oblong. Why do you use rectangular loaf tins instead of baking the traditional shape?

We generally use loaf tins because this is how our customers have said they like to eat bread. While we could make boules or batards, we decided to start with a sandwich-friendly shape for all the people who love using our bread for lunchtime sandwiches. Please be assured that despite being a non-traditional shape, our sourdough is still as delicious as it would be otherwise! We always want to meet our customers’ needs, though, so if you would prefer a boule or any other shape, then please let us know. 

ABOUT COLLECTION POINTS

I’d like to order bread, but the collection points or times aren’t convenient for me.

We’re sorry there isn’t currently a collection point that serves your needs. We’re constantly working to add new collection points so we can get our bread to everyone who wants a loaf.

Could I start a collection point?

Yes! We welcome people interested in starting collection points. These can be anywhere there is demand as long as they are open to the public at a convenient time—places of worship, schools, community centres—and collection doesn’t necessarily have to take place on a Sunday. At the moment, we are looking to partner with local communities to start collection points in the city of Coventry. Get in touch with us at proofbakeryuk@gmail.com if you’d like to discuss this further.

ABOUT business or custom orderS

I represent/run a business and would like to work with Proof Bakery

We’re more than happy to take on business customers and can make almost any flavour and shape of bread at wholesale prices to fit your needs. Get in touch at proofbakeryuk@gmail.com to let us know what you’re looking for.

Do you bake for events?

We would love to bake for your event and are happy to create a special product or order just for you—email us at proofbakeryuk@gmail.com to let us know what you need.

about/MANAGING YOUR SUBSCRIPTION

When will I receive my first loaf?

You can choose a start date in our checkout page when you sign up. If you sign up from Monday to Wednesday, we’ll be able to deliver bread to you on Sunday that same week, but if you sign up from Thursday to Sunday, the earliest we’ll be able to deliver bread is on Sunday the following week, as we prepare ingredients and bake from Thursday through Saturday at the moment. This diagram illustrates what our week looks like from orders and subscription changes through to delivery:

First possible delivery diagram.png

How do I manage my subscription?

Once you’ve signed up for a subscription, you can access your account to manage your subscription through the link labelled ‘My Account’ at the top right hand corner of this page, or through the link at the bottom of each of the emails you’ve received from us since signing up.

Why does it say 'Charged after X days free trial' in the checkout when I sign up?

This gives us a period of time to configure your subscription in our system so that we can ensure your billing date lines up with your collection date.

Can I change my loaf, subscription type and/or quantity in my own account?

Yes! Your subscription will be updated when it is next due to be billed— i.e. if you have changed your frequency then changes will be implemented on the new day your next bill is due. Let us know if you have any issues doing this and we will be very happy to assist you. Please note that we cannot guarantee any changes made after the Wednesday before you are due to receive your loaf will be implemented in time for your next loaf delivery, as we prepare ingredients and bake from Thursday through Saturday at the moment.

Can I change my collection point?

Yes—you can change your collection point at any time in your account (see above on ‘How do I manage my subscription?’) or email us at proofbakeryuk@gmail.com and we’ll do it for you.

I’m going to be out of town for a while. Could I pause my subscription?

Yes. Just email us at proofbakeryuk@gmail.com to let us know the dates you would like to pause and resume your subscription and we’ll take care of it for you. Please be sure to let us know by the end of the Wednesday before you are due to receive your loaf, as we prepare ingredients and bake from Thursday through Saturday at the moment; otherwise, we will need to bill you for your next loaf as we will already have begun preparing it.

How do I cancel?

You can cancel your subscription in your account (see above on ‘How do I manage my subscription?’) or email us at proofbakeryuk@gmail.com and we’ll do it for you. Please be sure to let us know by the end of the Wednesday before you are due to receive your loaf, as we prepare ingredients and bake from Thursday through Saturday at the moment; otherwise, we will need to bill you for your next loaf as we will already have begun preparing it.

What happens when I cancel my subscription?

Your subscription will terminate just before your next payment (i.e. your previous payment will be your final payment), unless you cancel after the Wednesday before you are due to receive your loaf (see above). Once your subscription terminates, we’ll invoice you for any outstanding costs (e.g. from unpaid invoices) and will ensure that your personal data is cleared from our systems within 14 days to protect your privacy. You’ll still be able to reactivate your subscription any time in your account if you’d like to give it another go.

How do I request a refund?

Please read our Refunds Policy for instructions on requesting a refund. Delivering high quality bread means a lot to us, and we would be happy to issue you a refund if the bread isn’t up to the standard you expect.

ABOUT OUR WORK WITH BAKERS

When will you run your next training course? I know someone who might want to attend.

Our next training course will run in mid- to late November and we will start recruiting in October with several training days. Each course runs for 12 weeks. We welcome referrals of keen trainee bakers and would love to be put in touch with whoever you believe would be suitable. No prior experience is required, although we do require bakers to have basic English reading and speaking skills and will give preference to those who have the right to work in the UK.